"The NAPA TRACS support team is very quick to respond. And you must have strong support today when you're trying to run a business."

Since Premier Service Center opened in 1997, the full-service automotive repair center has used NAPA TRACS. Owner Scott Mowery knew his plans for growth required a way to manage the business efficiently, and NAPA TRACS gives him that capability. "What I'm looking for in a management tool is something to enable me to maximize profits, minimize confusion, and give me the most up-to-date, fresh information," says Mowery. "The tools NAPA TRACS provides me with to measure and manage my business are one of the most important resources I have at my disposal today."

An easy-to-use tool that grows the business
Premier Service Center has 14 service bays, 8 technicians, and 3 service advisors, and offers everything from full automotive repair (except body work) to AAA service to car wash six days a week. As in any busy shop, things can get complicated. But Mowery counts on the whole suite of NAPA TRACS solutions to keep everything running smoothly: "The biggest benefit we've realized is that NAPA TRACS is so easy to understand and use. Premier Service Center implements every new update, and, according to Mowery, "Every update is packed with new features and basically self-explanatory."

Knowledge is power, key to success
Visibility into key business operations is critical to Mowery's success, and he attributes his ability to make fact-based decisions on insights he gains from NAPA TRACS. "From my standpoint as the owner, I like to monitor the pricing matrices and profit margins, so the daily reporting capabilities are very important to me and my employees."

Advantages on shop floor and balance sheet
Throughout his operations, Mowery uses NAPA TRACS to increase productivity and profitability. "We use it to know the turn on our inventory," says Mowery. "And on the shop floor, it helps measure service advisor and technician productivity. I can see who's working and who's not and take the steps to correct the situation." NAPA TRACS is an effective tool and used for Premier Service Center's marketing, too. "We utilize it to identify which customers have spent more money or may not be coming in as often as they should, and target our marketing to them accordingly," says Mowery.

"NAPA TRACS is definitely earning its keep"
Premier Services Center has succeeded by demanding and delivering top performance, and Mowery holds NAPA TRACS to the same rigorous standard he applies throughout his business: "I'm looking for my TRACS to find holes in my business and help me to be better at what I do. It's like any other tool in my shop. If I invest in a brake lathe and don't make a return on it, it's not helping me. NAPA TRACS is definitely earning its keep since it's monitoring profits on every ticket it generates, and I use it more than any other piece of equipment in the shop."

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