What kind of technical/customer support can I expect with NAPA TRACS?
NAPA TRACS delivers outstanding customer support, and is backed by NAPA AUTO PARTS, America's first choice for auto parts
and accessories. In fact, when you call our Georgia-based customer support team, you will speak to a live representative
more than 60% of the time. If all representatives are serving other customers, your call will be returned in less than 2
minutes, on average. Customer service representatives are available six days a week, from 7:00AM to 9:00PM Monday through
Friday, and 8:00AM to 5:00PM on Saturday.
Does TRACS work with my QuickBooks® software?
Yes. TRACS works seamlessly with QuickBooks® (America's #1 Accounting Software). And unlike other shop management solutions,
TRACS does not require secondary support to integrate the two applications.
Will TRACS help me collect outstanding payments (Accounts Receivable)?
Yes. Accounts Receivable management is a standard feature in both TRACS LINK and NET. If you need General Ledger, Accounts Payable or
payroll assistance, you should consider purchasing an accounting software solution such as QuickBooks® Accounting software
since it interfaces with TRACS.
Are there other, less expensive options available?
There are many systems in the marketplace today that claim to be a comprehensive management solution. But only industry-leading TRACS gives you a complete understanding of your shop's gross and net profit, performance, customer history, inventory and more. Here are some other features unique to the TRACS solution:
- PartsPro Database w/ Pictures - Makes job turnaround time more efficient by ensuring that the correct part is selected before you place the order.
- Recommended Services - Manages vehicle history and upcoming service recommendations, maximizing potential sales for each customer.
- Reports- TRACS offers more reports than most other systems. Management reports are easy to run and give you the information you need, quickly.
- AutoCare Inspections - Integrates inspections directly into the Repair Order, creating an instant history of vehicle inspections, eliminating the guesswork from in-shop vehicle damage.
- Local Representatives - TRACS representatives are local and will help you stay up to date on TRACS training, user groups and software updates.
- Integration with NAPA AUTO PARTS - TRACS is the only solution that is completely integrated with the inventory and pricing of your NAPA AUTO PARTS store.
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Is an OE or generic catalog available?
The TRACS LINK and NET applications are packaged with the entire NAPA Parts Catalog (CD or Internet). If your business requires
Mitchell OnDemand, there is an optional Mitchell Estimator available, which contains OE part numbers and OE list pricing.
How does the Mitchell labor guide compare to AllData or Chilton?
The information in the Mitchell Labor Guide is comparable to what you would find in ALLData or Chilton.
Does TRACS offer the ability to bar code scan parts?
Yes, barcode scanning functionality is available in TRACS LINK and NET applications.
Can TRACS deliver multi-level pricing for tires?
Yes, TRACS provides up to five pricing levels, tire reports, and the ability to create tire kits, including mounting, balance,
disposal, etc.
Can TRACS produce inventory cost averaging and control?
Yes, inventory cost averaging is a function of the TRACS LINK and NET applications.
What if I have a question not listed on this FAQ?
Don't worry…NAPA TRACS support is here for you. Contact us directly at:
Customer Support
1-800-742-3578
Mon - Fri 7:00 am - 9:00 pm EST
Sat 8:00 - 5:00 EST
Email: support@napatracs.com
Fax: 770-858-2589
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