NAPA TRACS is backed by NAPA AUTO PARTS, America's leading automotive aftermarket parts network for nearly 80 years. NAPA was the first to develop dedicated shop management software, and is the most powerful, dependable shop software solution provider in the industry today.

NAPA TRACS delivers the same quality and trust you've come to expect from NAPA. All NAPA TRACS solutions include:

• Scalable, customized solutions that can grow with your business
• Extended live technical support hours, available six days a week
• Major software updates several times per year based on customer feedback
• System support and accountability from NAPA
• Direct response to feedback from TRACS users
• Onsite system installation and training by a factory-trained CSG technician

TRACS LINK is an easy-to-use, Windows®-based shop management system for a single user shop. LINK provides users with 24x7 online access to NAPA parts and procurement and marketing resources. LINK comes with onsite installation and training that includes access to technical phone support six days a week should you need it. The simple "point and click" graphical interface is easy to learn and navigate, and gives your shop instant access to:

• Estimating, inventory and reporting made easy
• Financial and productivity tools that drive profitability
• Automated communications for service reminders and promotions
• Customer and parts history
• Over 400,000 quality NAPA products and 500,000 part images contained in the online NAPA Parts catalog
• Mitchell1 Flat Rate Labor Guide and more
• Completely upgradeable to TRACS NET

TRACS NET is a Windows®-based management system for a shop that requires all of the capabilities of TRACS LINK, for multiple users in a client-server environment. By networking all of the computers in your shop, TRACS NET helps you maximize your resources and productivity, enabling you to:

• Integrate record-keeping and customer communications within one single location in your shop
• Create more consistent and profitable service writing using custom pricing, pricing matrix and complete profit tracking all the way down to the part number, customer or vehicle level
• Streamline estimating, ROs and invoicing
• Streamline end-of-day accounting and accounts receivables
• Tackle GL, AP and payroll using optional QuickBooks® accounting integration
• Track, adjust and procure inventory more efficiently than ever before

TRACS Technical Information is equipped with two products that bring all the technical service information you need to solve a repair problem to your fingertips:

The NAPA Parts Catalog gives you fast access to the right parts for the job, and you can order them directly from your NAPA store using NAPA ConnectivitySM. TRACS Technical Information also includes Mitchell® On-DemandTM, an electronic library covering more than 15,000 vehicles from as early as 1983, with over a million pages of technical data, diagrams and schematics you that can use on the job-readily available on CD. Vehicles can be accessed by year, make, model and system. The CD also includes repair procedures, TSBs, recall notices, tech bulletins, labor estimating and Mitchell Quick Fix.

Use TRACS Technical Information alone, or combine it with TRACS LINK or TRACS NET for a comprehensive shop management solution.

NAPA TRACS Parts & Labor Estimating
Still handwriting shop estimates and repair orders? NAPA TRACS Parts & Labor Estimating (PLE) will help you streamline the process by combining the power of the NAPA Electronic parts catalog, 24x7 online ordering and the Mitchell Labor estimating guide. PLE further streamlines the estimating process by allowing you to add taxes, shop supplies and other charges; print and save estimates for future use. PLE provides you with powerful profit building tools, and provides:

• Access to the integrated NAPA catalog complete with local store pricing and availability
• Ability to create quick, professional and accurate estimates
• Warranty, MSDS, technical specs and part images for more than 400,000 quality NAPA products and 500,000 part images

Accurate electronic parts ordering and labor estimating is an important first step towards improving your shop's productivity and profitability, and can also elevate customer perceptions about your shop.

NAPA TRACS Marketing
Customer retention is crucial to the longevity of any business or organization. In today's competitive aftermarket, understanding your customers' unique needs and preferences is an essential key to the success of your business. That's why the customer relationship tools contained in NAPA TRACS Marketing are an important aspect of managing your shop that should not be overlooked.

Your customers have many choices when it comes to their automotive care, and they are often influenced by a number factors when they decide where to bring their vehicle, including: convenience, price, reputation, past experiences, name recognition, promotions and more. You can stay one step ahead of your competition if you leverage as many of those influential factors as possible.

That's what NAPA TRACS Marketing was designed to do best, to help you automate and manage information and communications that will enable you to develop longer-lasting, more profitable relationships with your customers.

NAPA PROLink is an Internet-based parts ordering system that gives you fast, accurate access to inventory, images, availability, warranty information and more. This real-time connection between your shop and your local NAPA AUTO PARTS store fully streamlines and automates the parts ordering process, helping you serve your customers faster and more proficiently. With NAPA PROLink, your shop has access to:

• NAPA part-specific technical data, images, warranty information and exhaust diagrams
• Parts availability at your NAPA store or Distribution Center
• Time-saving stockorders and "Job Kits" that automatically list stocked parts or those used for routine jobs
• Previously submitted parts inquiries and orders

NAPA and Delphi™ have partnered to develop a mobile, wireless diagnostic tablet that allows your technicians and service managers to bring NAPA TRACS directly to the customer or vehicle in service. The NAPA TRACS Wireless Service PRO (WSP) is an advanced wireless solution that will enable your employees to:

• Improve customer relations
• Diagnose problems faster and more accurately
• Enter job data faster and more efficiently
• Turn jobs around quicker